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Written customer support
Handle email, chat and ticket queues using your knowledge base, approved responses and escalation rules.
Managed offshore teams for growing businesses
A small team.More room to grow.
Scope a China-based team of two or three for written customer support and repeatable back-office work. Start with a focused pilot.
AI-generated concept illustration.
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Work you can hand over
CNDesk helps small and midsize businesses scope China-based teams for written customer support and repeatable back-office workflows, beginning with a focused pilot.
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Order and product operations
Support order updates, returns triage, product listings and routine data checks within agreed permissions.
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Supplier and admin coordination
Track follow-ups, update records and coordinate routine supplier communication with clear ownership.
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Start small. Set the operating rules together.
We first map your workflow, volume, hours, language needs and escalation points. A scoped pilot tests the process; hiring, onboarding, supervision and reporting are then agreed for the managed team.
Australia is an initial focus; businesses elsewhere are welcome. Team size and availability depend on scope. Your policies govern refunds and exceptions. We agree access and cross-border data handling before work starts.
Questions about an offshore team
Can we start with two or three people?
Yes, that is a possible team size after scoping the workload, hours and language needs. Staffing and start dates are agreed before work begins.
Which work is suitable?
Written customer support, order and product administration, and routine supplier coordination are good starting points. Phone support and specialist decisions need separate scoping.
How do you manage quality?
We agree instructions, access, escalation rules, review points and reporting before a pilot. The pilot helps both sides check the workflow before a larger commitment.
How is customer information handled?
Access and cross-border data handling are agreed for each client before operational work starts. Please do not email sensitive personal data with an initial enquiry.
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What would you hand over first?
Email your company, workflow, approximate volume, required hours and language. Please do not send sensitive personal data before we agree how to handle it.
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